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How to give feedback & lodge complaints .
Where can I give feedback?
Feedback can be lodged:
Directly with management
By email to:
info@esteemcareservices.com.auBy phone call on: 0437 973 590
By text message on: 0437 973 590
What happens when I give feedback?
Depending on the type of feedback, a manager will be in contact to discuss the feedback further.
When should I give feedback?
Feedback is best given in a timely manner whether it is addressing an issue or celebrating an achievement. This supports growth of an individual and the business.
Why should I give feedback?
Giving feedback is essential for personal and professional growth. It provides valuable insights for improvement, fosters open communication and recognises achievements. Feedback plays a vital role in creating a culture of learning, collaboration and continuous improvement in any setting.
Where can I lodge a complaint?
Complaints can be lodged:
By submitting a Complaints & Feedback form (located on this page)
Directly with management
By email to:
info@esteemcareservices.com.auBy phone call on: 0437 973 590
By text message on: 0437 973 590
Your complaint will be formally acknowledged within 2 working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from the date of acknowledgement. If a complaint cannot be responded to in full within 28 days of acknowledgement, you will be provided with an update, which will include when a full response can be expected.
Who can lodge a complaint?
A complaint can be lodged by anyone who has a concern, issue or complaint related to Esteem Care Services. This includes but is not limited to clients receiving care services, their family members or care givers, employees of Esteem Care Services or any stakeholders who have interacted with the organisation.
What if I want to lodge a complaint outside of Esteem Care Services?
NDIS Quality and Safeguards Commission Phone: 1800 035 544
Phone hours services are currently available Monday to Friday (excluding public holidays) between 9am – 5pm for all States and Territories (with the exception of the Northern Territory, available until 4:30pm).
Online: Complaint Contact Form
More information is available via the ‘How to make a complaint about a provider’ webpage via the NDIS Commission’s website.
How can I lodge a complaint about the NDIA?
Complaints about the NDIA should be directed to the Agency itself or the Commonwealth Ombudsman.
Complaints to the NDIA can be lodged by:
Phone: 1800 800 110
Email: feedback@ndis.gov.au.
Online: Complaint Form
Mail: GPO Box 700, Canberra, ACT, 2601
Complaints to the Commonwealth Ombudsman about the NDIA can be lodged:
Phone: 1300 362 072
Online: Complaint Form